FREQUENTLY ASKED QUESTIONS

Everything you need to know before placing your Beyond The Styles order.

WHAT TYPES OF HAIR DOES BEYOND THE STYLES OFFER?

Beyond The Styles offers a selection of premium hair extensions, bundles, closures, frontals, and other hair products in a variety of lengths and textures. Product availability may vary, so please refer to each product listing for current options.

HOW LONG DOES ORDER PROCESSING TAKE?

Please allow approximately 3–7 business days for your order to be processed before shipment.

Business days are Monday through Friday and exclude weekends and recognized holidays.

Processing time and shipping time are separate.

HOW LONG DOES SHIPPING TAKE?

Shipping time depends on the shipping method and carrier. Your estimated transit time begins after your order has completed processing and has been shipped.

Carrier delays are outside of Beyond The Styles' control.

WILL I RECEIVE TRACKING INFORMATION?

Yes. Once your order has shipped, tracking information will be sent to the email address or phone number associated with your order.

Please allow up to 24–48 hours for tracking information to begin updating.

DO YOU OFFER REFUNDS?

No. All sales are final.

Beyond The Styles does not offer refunds, returns, or exchanges for change of mind, ordering the wrong product, length or texture, personal preference, or products that have been used or altered.

Please carefully review your order before completing your purchase.

Nothing in our policy affects rights or remedies that may be required under applicable law.

CAN I CANCEL MY ORDER?

Once an order has entered processing or fulfillment, it cannot be canceled or refunded.

Please make sure all order information is correct before submitting payment.

CAN I CHANGE MY ORDER AFTER I PLACE IT?

Changes are not guaranteed once an order has been submitted.

If you notice an error, contact us as soon as possible. If your order has already entered processing or fulfillment, we may be unable to make changes.

WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Beyond The Styles is not responsible for packages delivered to an incorrect address provided by the customer.

WHAT IF I RECEIVE THE WRONG ITEM?

If Beyond The Styles sends you an incorrect item, contact us within 3 days of confirmed delivery.

Please include your order number and clear photos of the product and packaging.

Do not install, wash, cut, color, bleach, or otherwise alter the hair while your claim is being reviewed.

WHAT IF THERE IS AN ISSUE WITH MY HAIR?

Please contact us within 3 days of confirmed delivery if you believe you received a defective product.

The hair must remain in its original condition while the concern is reviewed.

Hair that has been installed, worn, washed, cut, colored, bleached, chemically processed, or otherwise altered may not be eligible for a replacement or other remedy, except where required by applicable law.

CAN I BLEACH OR COLOR MY HAIR?

Many human-hair products can be professionally colored or customized. However, results can vary depending on the product, chemicals, technique, and condition of the hair.

We strongly recommend having chemical services performed by an experienced professional.

Once hair has been colored, bleached, chemically processed, or otherwise altered, it is considered used and remains final sale.

HOW SHOULD I CARE FOR MY HAIR?

For the best results, use quality hair-care products, minimize excessive heat, detangle gently, and follow the recommended care instructions for your specific texture.

Proper maintenance can help preserve the appearance and longevity of your hair.

WHAT HAPPENS IF MY PACKAGE SAYS DELIVERED BUT I DON'T HAVE IT?

If tracking shows your package as delivered but you cannot locate it, first check around your property, mailbox, household members, neighbors, or apartment management.

You should also contact the shipping carrier directly regarding the delivery.

Beyond The Styles is not responsible for packages that are lost or stolen after confirmed delivery.